The IT help desk software, trusted by over 100,000 service desks globally, is here to provide you with the solution you need.
Key Features:
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified, ensuring access to best-in-class features for managing your IT help desk.
- This app is the only voice-based app in the IT help desk industry.
Manage your IT help desk tickets conveniently on the go:
- Create, manage, and close help desk tickets with ease.
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes.
- Take pictures from your phone and automatically attach them to the tickets.
- View all ticket details, including conversations, in a single pane.
- Edit, assign, close, delete, and reply to tickets effortlessly.
- Receive important ticket updates as push notifications.
Customize your ticket views:
- Choose from various default views like All tickets, Open tickets, and Assigned to me.
- Create custom views for faster access to relevant tickets.
- Identify response and resolution SLA status flags in the request list view screen.
Ensure end users can reach the help desk anytime:
- Enable end users to raise tickets from the mobile app within minutes.
- Retrieve end user contact information from the help desk ticket itself.
Streamline help desk tasks:
- Add tasks associated with help desk tickets.
- View, edit, and delete tasks as needed.
- Assign tasks to technicians for clear ownership.
- Monitor scheduled and actual start and end times for schedule compliance.
What Customers Say:
- "ManageEngine ServiceDesk Plus is really easy to use, making it more attainable for people to adopt the system." - Chris Joyner, User Support Manager, UNC Asheville.
- "ServiceDesk Plus is an excellent product. We love the dashboard as it allows us to monitor tickets and quickly access useful information." - Darren Hammond, ICT Manager, Lesedi Nuclear Services.
To try the demo of the mobile app, simply install it on your phone and use the following login credentials:
- Username: demo
- Password: demo
Note: The mobile app requires prior installation of ServiceDesk Plus app or an account with ServiceDesk Plus.
Overview
IT helpdesk | ServiceDesk Plus is a Freeware software in the category Business developed by ZOHO Corporation.
The latest version of IT helpdesk | ServiceDesk Plus is 5.9, released on 02/16/2024. It was initially added to our database on 02/16/2024.
IT helpdesk | ServiceDesk Plus runs on the following operating systems: iOS.
Users of IT helpdesk | ServiceDesk Plus gave it a rating of 2 out of 5 stars.
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