IT helpdesk | ServiceDesk Plus 5.9

The IT help desk software, trusted by over 100,000 service desks globally, is here to provide you with the solution you need.

Key Features:

• The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified, ensuring access to best-in-class features for managing your IT help desk.
• This app is the only voice-based app in the IT help desk industry.

Manage your IT help desk tickets conveniently on the go:

• Create, manage, and close help desk tickets with ease.
• Add subject, description, attachments, resolutions, tasks, worklogs, and notes.
• Take pictures from your phone and automatically attach them to the tickets.
• View all ticket details, including conversations, in a single pane.
• Edit, assign, close, delete, and reply to tickets effortlessly.
• Receive important ticket updates as push notifications.

Customize your ticket views:

• Choose from various default views like All tickets, Open tickets, and Assigned to me.
• Create custom views for faster access to relevant tickets.
• Identify response and resolution SLA status flags in the request list view screen.

Ensure end users can reach the help desk anytime:

• Enable end users to raise tickets from the mobile app within minutes.
• Retrieve end user contact information from the help desk ticket itself.

Streamline help desk tasks:

• Add tasks associated with help desk tickets.
• View, edit, and delete tasks as needed.
• Assign tasks to technicians for clear ownership.
• Monitor scheduled and actual start and end times for schedule compliance.

What Customers Say:

• "ManageEngine ServiceDesk Plus is really easy to use, making it more attainable for people to adopt the system." - Chris Joyner, User Support Manager, UNC Asheville.
• "ServiceDesk Plus is an excellent product. We love the dashboard as it allows us to monitor tickets and quickly access useful information." - Darren Hammond, ICT Manager, Lesedi Nuclear Services.

To try the demo of the mobile app, simply install it on your phone and use the following login credentials:

• Username: demo
• Password: demo

Note: The mobile app requires prior installation of ServiceDesk Plus app or an account with ServiceDesk Plus.