IT helpdesk | ServiceDesk Plus 5.9

IT helpdesk | ServiceDesk Plus 5.9

ZOHO Corporation – Freeware – iOS
46 票から
最新バージョン
5.9
インストールしても安全

The IT help desk software, trusted by over 100,000 service desks globally, is here to provide you with the solution you need.

Key Features:

  • The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified, ensuring access to best-in-class features for managing your IT help desk.
  • This app is the only voice-based app in the IT help desk industry.

Manage your IT help desk tickets conveniently on the go:

  • Create, manage, and close help desk tickets with ease.
  • Add subject, description, attachments, resolutions, tasks, worklogs, and notes.
  • Take pictures from your phone and automatically attach them to the tickets.
  • View all ticket details, including conversations, in a single pane.
  • Edit, assign, close, delete, and reply to tickets effortlessly.
  • Receive important ticket updates as push notifications.

Customize your ticket views:

  • Choose from various default views like All tickets, Open tickets, and Assigned to me.
  • Create custom views for faster access to relevant tickets.
  • Identify response and resolution SLA status flags in the request list view screen.

Ensure end users can reach the help desk anytime:

  • Enable end users to raise tickets from the mobile app within minutes.
  • Retrieve end user contact information from the help desk ticket itself.

Streamline help desk tasks:

  • Add tasks associated with help desk tickets.
  • View, edit, and delete tasks as needed.
  • Assign tasks to technicians for clear ownership.
  • Monitor scheduled and actual start and end times for schedule compliance.

What Customers Say:

  • "ManageEngine ServiceDesk Plus is really easy to use, making it more attainable for people to adopt the system." - Chris Joyner, User Support Manager, UNC Asheville.
  • "ServiceDesk Plus is an excellent product. We love the dashboard as it allows us to monitor tickets and quickly access useful information." - Darren Hammond, ICT Manager, Lesedi Nuclear Services.

To try the demo of the mobile app, simply install it on your phone and use the following login credentials:

  • Username: demo
  • Password: demo

Note: The mobile app requires prior installation of ServiceDesk Plus app or an account with ServiceDesk Plus.

概要

IT helpdesk | ServiceDesk Plus は、 ZOHO Corporationによって開発されたカテゴリ ビジネス の Freeware ソフトウェアです。

IT helpdesk | ServiceDesk Plus の最新バージョン 5.9 2024/02/16 にリリースです。 それは最初 2024/02/16 のデータベースに追加されました。

IT helpdesk | ServiceDesk Plus が次のオペレーティング システムで実行されます: iOS。

ユーザー IT helpdesk | ServiceDesk Plus の 2 5 つの星からの評価を与えた。

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