IT helpdesk | ServiceDesk Plus 5.9

ZOHO Corporation ❘ Freeware ❘
iOS
dos votos de 46

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The IT help desk software, trusted by over 100,000 service desks globally, is here to provide you with the solution you need.

Key Features:
<ul>
 <li>The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified, ensuring access to best-in-class features for managing your IT help desk.</li>
 <li>This app is the only voice-based app in the IT help desk industry.</li>
</ul>

Manage your IT help desk tickets conveniently on the go:
<ul>
 <li>Create, manage, and close help desk tickets with ease.</li>
 <li>Add subject, description, attachments, resolutions, tasks, worklogs, and notes.</li>
 <li>Take pictures from your phone and automatically attach them to the tickets.</li>
 <li>View all ticket details, including conversations, in a single pane.</li>
 <li>Edit, assign, close, delete, and reply to tickets effortlessly.</li>
 <li>Receive important ticket updates as push notifications.</li>
</ul>

Customize your ticket views:
<ul>
 <li>Choose from various default views like All tickets, Open tickets, and Assigned to me.</li>
 <li>Create custom views for faster access to relevant tickets.</li>
 <li>Identify response and resolution SLA status flags in the request list view screen.</li>
</ul>

Ensure end users can reach the help desk anytime:
<ul>
 <li>Enable end users to raise tickets from the mobile app within minutes.</li>
 <li>Retrieve end user contact information from the help desk ticket itself.</li>
</ul>

Streamline help desk tasks:
<ul>
 <li>Add tasks associated with help desk tickets.</li>
 <li>View, edit, and delete tasks as needed.</li>
 <li>Assign tasks to technicians for clear ownership.</li>
 <li>Monitor scheduled and actual start and end times for schedule compliance.</li>
</ul>

What Customers Say:
<ul>
 <li>"ManageEngine ServiceDesk Plus is really easy to use, making it more attainable for people to adopt the system." - Chris Joyner, User Support Manager, UNC Asheville.</li>
 <li>"ServiceDesk Plus is an excellent product. We love the dashboard as it allows us to monitor tickets and quickly access useful information." - Darren Hammond, ICT Manager, Lesedi Nuclear Services.</li>
</ul>

To try the demo of the mobile app, simply install it on your phone and use the following login credentials:
<ul>
 <li>Username: demo</li>
 <li>Password: demo</li>
</ul>

Note: The mobile app requires prior installation of ServiceDesk Plus app or an account with ServiceDesk Plus.

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